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[jcrispy3]

New to the forum...

I've been experiencing an issue where if I open a PDF in Revu, then leave that screen to another screen/app, then go back to Revu, the PDF that I had open appears white, with no text/images viewable.  My only recourse when this happens is to close the file and reopen it.  Has anyone else experienced this before???  Any fix???

[Steve]

What version of Revu are you using?

[jcrispy3]

2018.4

[Steve]

I've not experienced the page going white issue when switching between applications.  On some files, I have ran into the situation where the file opens white when I initially open it and stays that that way until I selected another drawing in another tab and then come back to it.

You could try pressing F5 (Revu screen refresh) to see if that gets the screen redrawn.  You could also try changing the Rendering settings in Revu Preferences and see if one of the other settings help.

I know that doesn't sound like much help, but it's all I can think of at the moment.

[jcrispy3]

I was looking for a "refresh" option, but didn't see an option under View or any of the other menus.  Will try that next time it happens.

[alyman]

We're also on 2018.4 and have the same issue. Our pages go white after a little time and we have to re-open the PDF constantly. This is unfortunately happening to most of our users.

[MargaretHTS]

This is a known issue & in a phone call Bluebeam told me that a  2018.5 patch is coming in "early May." There doesn't seem to be any official announcement.

[jcrispy3]

Just got an email announcing 2018.5.  Just upgraded.  This issue is noted in the release notes. Hopefully they addressed it.